Other work under my belt
This is a list of some past projects. Feel free to ask me about them!
HubSpot | 2021
Helping customers comply with global data privacy regulations
Exploratory / Foundational Interviews
Surveys
HubSpot | 2020
Suspension Prevention
Concept Testing
HubSpot | 2020
Impact of admin Notification Controls on end users
Concept Testing
HubSpot | 2020
Towing the line between security and helping users who are stuck
Concept Testing
HubSpot | 2020
Encouraging best login security practices
Concept Testing
HubSpot | 2020
Content Collaboration - Discovery & Early Vision
Literature Review
Internal Interviews
Foundational Interviews
On-Site Contextual Inquiry (cancelled)
HubSpot | 2019
Preferences page (new information architcture)
Usability Testing
HubSpot | 2019
Multi-Language Knowledge Base
Concept Testing
HubSpot | 2019
Notifications - review of past research
Literature Review
HubSpot | 2019
ServiceHub Baseline Study (Top Tasks & Usability)
Surveys
Usability Testing
HubSpot | 2019
Feedback Tool - Recipients
Foundational Interviews
HubSpot | 2019
Closing the Loop on Customer Feedback (internal)
Foundational Interviews (with HubSpot employees)
athenahealth | 2018
Epocrates Foundational Research
Ethnography / Contextual Inquiry
athenahealth | 2018
Care Management Content Builder
Interaction Design
Prototyping
athenahealth | 2017
Care Coordination - Lean Experiments
Concept Testing
Rapid Prototyping
Lean UX Experimentation
athenahealth | 2017
Care Coordination - Ideation
Design Thinking
Sketching
Prototyping
athenahealth (2017)
Care Coordination - Foundational Research
Interviews
Contextual Inquiry
athenahealth | 2017
Onboarding Experience For Alpha App
Product Design
Service Design
Content Strategy
athenahealth | 2017
Care Team Messaging App (Alpha)
Product Design
athenahealth | 2017
Trivia For Doctors App
Interaction Design
UI/Visual Design
Usability Testing
athenahealth | 2016
Practice Scheduling - user testing
Usability Testing (remote)
Concept testing (remote)
athenahealth | 2016
Practice Scheduling - Partial Fit Survey
Survey
Qualitative Coding
Quantitative Analysis
athenahealth | 2016
Electronic Prior Authorizations for Prescriptions
Interaction Design
City of Austin (2015)
Austin Parks & Recreation - Citizen Engagement
Ethnography
Expert Interviews
Design Thinking
UT iSchool, student project (2015)
Information Dashboard
UX Design
Data Visualization
The University of Texas at Austin (2015)
International Student Services - Enterprise System
Contextual Inquiry
Expert Interviews
Participatory Design
Wireframing
Project Management
The University of Texas at Austin (2014)
Insurance & Fee Billing Process Analysis
Business Analysis
Process Mapping
The University of Texas at Austin (2014)
International Office Website - Content Strategy & Training
Content Strategy
UT iSchool, student project (2013)
GSD Mobile Productivity App
Prototyping
Interaction Design
Usability Testing
Surveys
The University of Texas at Austin (2013)
UT International Office Website - Usability Study
Usability Testing (lab-based)
The University of Texas at Austin (2013)
International Student Admissions Process
Business Analysis
Texas Department of Transportation (2012)
DriveTexas.Org - Usability Study
Usability Testing (lab-based)
The University of Texas (2012)
International Student & Scholar Services Wiki
Knowledge Management
UT iSchool, student project (2011)
ATX Music Blog
Software Development
Database Management
Austin Historical Survey (2011)
Austin Architectural Field Guide (Digital Library)
UX Design
Content Strategy
UI Implementation
The University of Texas at Austin (2011)
Website Redesign & Migration - UT International Office
Redesign of http://world.utexas.edu
Information Architecture
Content Strategy
The University of Texas at Austin (2010)
Website Redesign - The University of Texas at Austin
Redesign of http://www.utexas.edu by Information Architecture Work Group
Information architecture